About Nichelytics

Built by people who were tired of explaining another provider’s invoice.

Nichelytics was founded on a narrow idea: that most of the friction in managed IT comes from clients not being able to see what they are buying. Everything about how we operate follows from fixing that.

Our mission

To make managed IT legible: what we do, what it costs, and how well we did it, in language a business owner can check without an engineer sitting beside them.

Managed services became opaque for an understandable reason. The work is genuinely technical, the tooling is genuinely complicated, and it is quicker to say trust us than to explain a patch cycle. Over time that shorthand hardens into a relationship where the client cannot tell a good month from a bad one, and the provider has no particular reason to show them.

We think that arrangement is bad for both sides. A client who cannot see the work has no way to value it, so every renewal becomes a price argument. An engineer whose work is invisible ends up judged on how few tickets reached the owner rather than on how few problems existed.

So we report against published targets every month, including the months we miss them, we name every tool in the stack, and we hand back documentation on request without a conversation about it. None of that is technically difficult. It is simply a decision about who the information belongs to.

How the team works

Small pods, documented environments, no commission.

How a provider is organised internally decides what your experience feels like externally. These are the four structural choices that shape ours.

Small pods, not a call centre

Each client is supported by a pod of three engineers: a lead who owns the relationship, a backup who can cover any day of the week, and a specialist pulled in for network, cloud or security work. The pod is capped by client count rather than by ticket volume, so nobody is optimising for how fast they can close your request.

Documentation before automation

Nothing is automated until it is written down and understood, because an undocumented script is a future outage with nobody left who remembers it. Every environment carries a current diagram, an asset register and a runbook for the things that go wrong more than once.

No commission, no resale margin games

Our engineers are not paid to recommend hardware and we do not mark up licences to make a quote look cheaper elsewhere. When we suggest a purchase it is because the alternative costs you more, and we will show you the arithmetic behind that.

A clear exit, offered up front

Agreements run on 30-day rolling terms and we hand over documentation, credentials and asset records within a week of being asked. A provider who has to trap you is telling you something about the service, so we would rather earn the next month.

Where we work

Remote-first, across the United States and Canada.

We are deliberately not a local provider with a shopfront. Here is what that means in practice, including where it is a genuine limitation.

Remote-first, by design
We do not run a regional branch office and then pretend the engineer down the hall is yours. Support is delivered remotely by a pod that knows your environment, which is how a 15-minute response target is possible at three in the morning.
On-site when it genuinely helps
Cabling, hardware replacement, new site builds and onboarding days are scheduled visits, quoted in advance. If an engineer needs to be in the room, we say so rather than talking a busy manager through it over the phone.
Cover across North American hours
Engineers work across United States and Canadian time zones so that out-of-hours cover is a shift someone is awake for, not a pager next to a bed. The helpdesk is staffed continuously, including public holidays.

Why trust us

Five commitments you can hold us to.

We are not going to list awards or invent a client count. These are the things we do that you can actually check, starting on the first call and continuing every month after it.

We publish our response targets: They are printed in the agreement and reported against every month, misses included.
We name every tool we use: During the proposal, not after signing. There is no proprietary stack hiding a standard product.
We quote before we work: Anything outside the flat monthly rate is priced and approved in writing before it starts.
We hand your data back: Documentation, credentials and asset records are exportable at any time, including on the way out.
We say when you do not need us: If your environment is smaller than the problem you have described, we will tell you on the first call.

Ask us the awkward questions first.

Bring your current agreement, your last invoice and the thing that keeps breaking. A 45-minute call is usually enough for both of us to know whether this is a fit.

Request a quote +1 (555) 213-0480